Ordering & Shipping
Q: How long does shipping take?
A: Most orders arrive within 10–20 business days for both domestic (US) and international shipments. You'll receive a tracking number once your order ships so you can follow it every step of the way.
Q: Do you ship internationally?
A: Yes! We currently ship to the US, Nigeria, and many other countries. A flat $25 international shipping fee applies to orders outside the US. Check our Shipping Policy for full details.
Q: How do I track my order?
A: Once your order ships, you'll receive an email with your tracking number. You can also check your order status anytime through your Customer Account.
What payment methods do you accept?
A: We accept all major credit cards and Apple Wallet.
Sizing & Fit
Q: What sizes do you carry?
A: We carry sizes S–6XL across most of our Kollections — because every body is lingerie-worthy.
Q: How do I find my size?
A: Check our Size Chart for detailed measurements. If you're between sizes, we always recommend going up — komfort is konfidence.
Q: Do your sizes run true to size?
A: Most of our pieces run true to size, but depending on the design, there may be slight variations. Our Size Chart is the best guide, and if you're ever unsure, reach out to us — we'll help you find your perfect fit.
Q: Do you have plus-size options?
A: Absolutely! Our Curves Luxury Kollection features sizes 3XL–6XL, and most of our other Kollections go up to 6XL as well. Inclusivity isn't a trend for us — it's who we are.
Returns & Exchanges
Q: What is your return policy?
A: We want you to love what you receive. If something isn't right, check our Refund Policy for full details on how to start a return.
Q: How do I start a return?
A: Log into your Customer Account to submit a return request. Our team will guide you through the process from there.
Q: Can I exchange an item for a different size?
A: We handle exchanges on a case-by-case basis. Kontact Us with your order details and we'll do our best to get you the right fit.
KINKY Swim
Q: What sizes does KINKY Swim come in?
A: KINKY Swim is available in sizes S–6XL — every body deserves to make waves.
Q: Is the sizing the same as the lingerie?
A: Swim sizing follows the same general chart, but we always recommend double-checking the Size Chart since swimwear fits differently than lingerie. When in doubt, size up for komfort.
Q: How do I care for my KINKY Swim pieces?
A: Rinse in cold water after each wear, hand wash gently, and lay flat to dry. Avoid wringing or machine drying to keep your pieces looking their best. Visit our Care Techniques page for more tips.
Party Host Program
Q: What is the KINKY Party Host Program?
A: It's a one-of-a-kind experience! Book a party for you and your crew — choose from packages starting at $250 that include styling tips, games, a modeling show, photo ops, and of course, shopping. It's empowerment meets entertainment.
Q: How do I book a party?
A: Visit our Host a Party page to explore packages and submit an inquiry. We'll handle the rest.
Q: How many guests can attend?
A: It depends on the package! Our parties accommodate anywhere from intimate groups to larger celebrations of 12+ guests. Check the package details on the Host a Party page.
Q: Can I customize my party?
A: Yes! We offer luxe add-ons like photoshoots, dance workshops, DJ services, and spa treatments. Let us know your vision and we'll make it happen.
Q: What's the cancellation policy for parties?
A: Party bookings can be canceled for a full or partial refund depending on timing. See our Refund Policy for details.
Party Konsultant Program
Q: What is a KINKY Party Konsultant?
A: Konsultants are the heart of our party experience. They host KINKY parties, earn commission on sales, and empower others to feel konfident. It's flexible, fun, and rewarding.
Q: How much can I earn?
A: Konsultants earn 20% base commission on all party sales. Hit 3+ parties per month and earn 25%. Hit 5+ and earn 30%. The top Konsultant each month receives a $100 cash bonus or $150 in KINKY product credit.
Q: How do I become a Konsultant?
A: Visit our Party Consultants page to learn more and apply. You'll choose a starter kit, complete training, and join our supportive Kommunity.
Q: Do I need experience?
A: Not at all! We provide full training, mentorship, and ongoing support. If you're passionate about empowerment and love connecting with people, you're already qualified.
General
Q: How do I contact KINKY?
A: Email us anytime! Visit our Kontact page and we'll get back to you as soon as possible.
Q: Do you offer gift options?
A: Looking to surprise someone special? Our Signature KINKY Bundles make the perfect gift. If you need help choosing, reach out and we'll help you pick the perfect set.
Q: How do I manage my account?
A: Log into your Customer Portal to view orders, manage returns, update your profile, and shop your favorites.